> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sourcemedium.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help from SourceMedium

> Track support requests and read replies without leaving your workspace.

Watch the short narrated walkthrough, or follow the written steps and
screenshots below.

<Frame>
  <video controls preload="metadata" className="block dark:hidden w-full aspect-video" src="https://mintcdn.com/sourcemedium/K5lUpLPqOZ8d4vZu/images/product-tours/get-support/demo.mp4?fit=max&auto=format&n=K5lUpLPqOZ8d4vZu&q=85&s=a01c88e8d53cc0929e18c2e3049299b2" poster="/images/product-tours/get-support/01-open-support.png" data-path="images/product-tours/get-support/demo.mp4" />

  <video controls preload="metadata" className="hidden dark:block w-full aspect-video" src="https://mintcdn.com/sourcemedium/K5lUpLPqOZ8d4vZu/images/product-tours/get-support/demo-dark.mp4?fit=max&auto=format&n=K5lUpLPqOZ8d4vZu&q=85&s=12bde059ebd0acf16b898c9d245e40f4" poster="/images/product-tours/get-support/01-open-support-dark.png" data-path="images/product-tours/get-support/demo-dark.mp4" />
</Frame>

<Steps>
  <Step title="Open Support">
    Support keeps your open and resolved requests in one place, each with a clear status.

    <img className="block dark:hidden" src="https://mintcdn.com/sourcemedium/K5lUpLPqOZ8d4vZu/images/product-tours/get-support/01-open-support.png?fit=max&auto=format&n=K5lUpLPqOZ8d4vZu&q=85&s=36c015ba2c74301921fbf1fab5b1d883" alt="Open Support" width="1280" height="720" data-path="images/product-tours/get-support/01-open-support.png" />

    <img className="hidden dark:block" src="https://mintcdn.com/sourcemedium/K5lUpLPqOZ8d4vZu/images/product-tours/get-support/01-open-support-dark.png?fit=max&auto=format&n=K5lUpLPqOZ8d4vZu&q=85&s=85281875b4eac20963ff02d0a376d24b" alt="Open Support" width="1280" height="720" data-path="images/product-tours/get-support/01-open-support-dark.png" />
  </Step>

  <Step title="Read the latest reply">
    Open a request to see the full conversation and reply in context.

    <img className="block dark:hidden" src="https://mintcdn.com/sourcemedium/K5lUpLPqOZ8d4vZu/images/product-tours/get-support/02-read-the-latest-reply.png?fit=max&auto=format&n=K5lUpLPqOZ8d4vZu&q=85&s=3ed1b5dbd3ed91737e8b72f4c931567e" alt="Read the latest reply" width="1280" height="720" data-path="images/product-tours/get-support/02-read-the-latest-reply.png" />

    <img className="hidden dark:block" src="https://mintcdn.com/sourcemedium/K5lUpLPqOZ8d4vZu/images/product-tours/get-support/02-read-the-latest-reply-dark.png?fit=max&auto=format&n=K5lUpLPqOZ8d4vZu&q=85&s=fd1d81ae50ee97b722760964771211fe" alt="Read the latest reply" width="1280" height="720" data-path="images/product-tours/get-support/02-read-the-latest-reply-dark.png" />
  </Step>

  <Step title="Start a new request">
    Describe what you need and add any useful files. When you send, it opens as a support request and replies land right here.

    <img className="block dark:hidden" src="https://mintcdn.com/sourcemedium/K5lUpLPqOZ8d4vZu/images/product-tours/get-support/03-start-a-new-request.png?fit=max&auto=format&n=K5lUpLPqOZ8d4vZu&q=85&s=7bf602343896d76af72b58dd4a23c547" alt="Start a new request" width="1280" height="720" data-path="images/product-tours/get-support/03-start-a-new-request.png" />

    <img className="hidden dark:block" src="https://mintcdn.com/sourcemedium/K5lUpLPqOZ8d4vZu/images/product-tours/get-support/03-start-a-new-request-dark.png?fit=max&auto=format&n=K5lUpLPqOZ8d4vZu&q=85&s=3fda0190ace6e431d7b042173a96f7a5" alt="Start a new request" width="1280" height="720" data-path="images/product-tours/get-support/03-start-a-new-request-dark.png" />
  </Step>
</Steps>

## Related

* [FAQs](/docs/faq)