Gorgias - Integration Instructions

Connect Gorgias to SourceMedium with your Gorgias subdomain, email, and API key.

Follow this integration guide to connect your Gorgias data to SourceMedium.

Gorgias is a customer support platform for ecommerce brands. SourceMedium syncs Gorgias tickets and satisfaction survey data so support conversations can be analyzed alongside customer and order history.

Gorgias is a Premium integration. Reach out to your account manager or [e-mail] to confirm it is enabled for your account.

How to connect

SourceMedium connects to Gorgias with Gorgias REST API credentials. You create the key in Gorgias, then enter your Gorgias subdomain, account email, and API key in SourceMedium.

1. Create an API key in Gorgias

   In Gorgias, go to Settings → REST API and create an API key. See Gorgias’s guide: REST API.

2. Add your Gorgias details in SourceMedium

   Find Gorgias in the connector picker and click Connect, then enter:

   • Subdomain: the part before .gorgias.com in your Gorgias URL (for example, acme for acme.gorgias.com)
   • Email: your Gorgias account email
   • API key: the key you just created

   Click Connect.

3. Confirm it is connected

   SourceMedium checks the details and the connection shows Connected. If they are rejected, confirm the subdomain, email, and key and try again.

What data syncs

Data can include ticket status, communication channel, message volume, assignee or team, tags, resolution timing, one-touch resolution, and customer satisfaction survey results.

Questions you can answer

• What is our CSAT score by support channel this month?
• What is our average resolution time by team or assignee?
• Which tags appear most often in tickets from repeat customers?
• What percentage of tickets are resolved in one touch?
• How does support volume trend alongside order volume?